Privacy Policy

 

We are committed to the privacy of all our site’s visitors. We only ask for your personal information as far as necessary to process your orders and will never pass them on to any third-party organisations without your consent.

Type of Information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name and email address), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

When you register or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your as your name, email address, shipping address, phone number, and payment information including your billing address. We do NOT collect credit card information, such as card numbers and expiration dates. All purchase transactions are processed by PayPal or secure credit card processors and we do not have access to credit card information of any users. Your personal information will be used for the specific reasons stated above only.

Why we collect information

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;

5. To comply with any applicable laws and regulations.

 

How we store, use, share and disclose your personal information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

PayPal - Orders submitted on our website for payment through PayPal are directed to PayPal for processing. We have no access to your credit card data. According to PayPal's Privacy Policy at the time of posting this page, when you visit the PayPal website or use PayPal Services, PayPal may collect data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. It may also collect information about your transactions and your activities, including contact, financial and personal information. PayPal does not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. It shares with us only the billing address and order details required for order processing. For more details, see PayPal's Privacy Policy.

Use of Cookies

Cookies are small pieces of data that are stored on your browser and downloaded on your computer’s hard drive. They are used to keep track of your preferred settings and of actions you have taken when visiting our website. We use cookies to provide you with a great experience when visiting out website; to identify our registered members (cookies save your registration information); and to ensure that our website is secure and safe to use.  

 

How we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, or text messages.

 

Get in touch

Privacy regulations such as GDPR give you, the customer, among other requirements, the right to access, amend, or delete all your personal data. If you wish to do so, please contact us at: info@rubiesnaturalsoap.com